Aksh Kumar

Background

About Aksh Kumar

Results-driven professional offering a progressive, 12-year career in information technology.Expertly manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence.Process improvement champion with a history of implementing new procedures and technologies to strengthen security posture, enhance operational efficiency, and control costs.Professional ExperiencePlan, coordinate, and execute hardware and software upgrades. Serve as vital resource for Help Desk staff, overseeing daily support operations and providing assistance on complex trouble tickets. Cultivate and maintain relationships with IT vendors.Selected projects…Initiated transformative IT policies designed to harden system security, including enhanced measures for password requirements and user access.Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via helpdesk system, telephone, and remote support tools. Performed security administration functions for user, data, and remote access