Akshat Mathur

Background

About Akshat Mathur

I'm a business growth and customer success leader with 15+ years of experience driving revenue, retention, and transformation for enterprise clients across diverse industries. My career bridges two powerful worlds: enterprise sales and customer success—and that’s where I thrive. From leading complex deal cycles to building scalable success frameworks, my approach is anchored in outcomes, relationships, and execution. I’ve partnered with senior technology and business stakeholders to align digital strategies with real-world results—delivering consistent account growth, long-term renewals, and measurable business impact. Over the years, I’ve had the opportunity to: • Lead cross-functional teams of CSMs and Account Managers across global portfolios • Design customer lifecycle playbooks that improved engagement and reduced churn • Build executive alignment strategies that fuelled growth and retention • Mentor teams to adopt a client-first, value-focused mindset What sets me apart is the ability to see the full customer journey—from initial engagement to long-term success—and craft strategies that deliver at every stage. I bring the structure of enterprise sales, the empathy of customer success, and the mindset of a strategic partner—not just a vendor. Let’s connect if you're building something ambitious and customer-obsessed.