Verified recordIT Services and IT Consulting

Akshay Bhatnagar

Principal Consultant at Genpact Headstrong Capital Markets

Based in India

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Seniority

Director

Department

Information Technology

Location

India

Industry

IT Services and IT Consulting

Company size

10001+

Contact information

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a•••••••@headstrong.com

Phone

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+91 ••• •••• ••••

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Background

About Akshay Bhatnagar

Akshay is IT service and operations delivery professional offering proven value in technology, Operations and Customer Service with over 14 years of experience. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Customer-oriented with expertise generating optimal satisfaction levels while building profits and client generation Expertise Demand & Capacity management Risk mitigation planning Project management coordinator IT Service delivery management Escalation/Client management Customer Service & User Experience Continuous Service Improvement IT Operations management Service Desk Management & Governance

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