Akshay Kumar Padhy

Background

About Akshay Kumar Padhy

Tech support to end users • Assisting & managing GLOBAL (USA, EU, UK, ASIA PAC) based clients over inbound Call, Chat and Email on technical issues faced. Currently working in software department as a service desk analyst in Tata Consultancy Services Ltd. handling, troubleshooting & fixing the issues related to various software tools like • Handling current End User's UEM Machines, Shell gid Machines and Mac Book issues. Having access tools related to Workspace one console, MDM portal, Password vault, HAT, DRA, Active directory, Seemas etc. Logging the incidents through service snow tools. Outlook configuration and providing SharePoint access to End users. Providing functional mailbox access and add in distribution list. Microsoft all application (Outlook, word, PowerPoint, SharePoint, one drive, Excel, One notes, Teams) troubleshooting providing. Mobile connect troubleshooting providing (Apple, iPhone, iOS, Android User guide for personal & corporate device). Z Scalar and global protect client troubleshooting. Microsoft azure ad group change add, profile checking & taking the remote assistance through azure. Ping id pairing services and helping to fix the issues related Virtual desktop and mobile. Repushing the ping certificates & different other profiles and applications to End-user’s device. ADIM Link,ASD,Axiad UCMS Link,Snow link,IMS,Password Vaulting,Citrix,ECP,Azure,SAS,Active Directory,Service now Request Portal,MBAM,HAT,DRA,Digipass Self Service Portal,SAM,Shell Who's Who, Commandprompt, md mainframe, Azure AAD / Azure AD Group change, Add etc, HP Warranty Site,SharePoint Information Management Portal,BT,Service,Mobile Connect,Aternity Tool,HUB Portal,Citrix,TPA,PingID,2FA login link using Vasco token/Ping ID,1FA,Citrix,https,Distribution Server for L2/RDM Team,SEEMAS, Mainframe,Microsoft 365 Administration and Management,Application Email Service (Inbound & Outbound,SharePoint Online Administration and Management",Azure IAAS, PAAS, Others,Avaya,SCCM,Genesis,Citrix App and Desktop Virtualization,Azure Virtual Desktop Administration and Management" Active Directory,IAM,Voice Support,Chat Support,Quality,Cyberark,Identity and Access Management (IdAM),Okta etc,Ping Access,Zscaler,Jira Management,",Service snow,Workspace One,others"