Al Ricci

Background

About Al Ricci

Customer Success thought leadership and digital transformation. I lead the development of programs, standards, policies, and procedures and provide operational support for the Oracle Engineering, Construction, Energy and Utilities Global Industry Unit CSM organization. I have dedicated my career to building, scaling, and leading Customer Success organizations for enterprise and SaaS companies. I take a strategic approach to problem-solving, with a dedicated commitment to my team while balancing the organization's needs. I have built, scaled, and led Customer Success, Professional Services, Customer Support, Sales, and Account Management teams dedicated to attaining our customers' goals while delivering revenue growth. I have consistently delivered positive change throughout my career, from start-up to scale-up, with a proven track record of successful post-acquisition operational integration. When not doing my day job, you can find me outdoors with a camera, painting with light.