Ala Ibrahim
B2b Head of Product Training at Wix
Based in Israel
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Seniority
Director
Department
Other
Location
Israel
Industry
Software Development
Company size
7.6K
Contact information
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a•••••••@wix.com
Phone
5 credits+972 ••• •••• ••••
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Background
About Ala Ibrahim
Manage and oversee a team of product specialists. Supervise their projects and guide their professional growth in the company • Work closely with cross-functional teams (PMs, UX, QA, BA and PMMs) to achieve an improved user experience on core business products • Identify and analyze trends and negative user feedback at scale. Advocate for users' voice to Wix's stakeholders, helping them prioritize and optimize tasks and product roadmaps accordingly • Assess the expected UI impact prior to product launches and updates, and offer solutions to make them more user-centric, based on qualitative and quantitative data • Develop and implement learning methods for the entire Customer Care org (>2K support reps) to ensure high- quality support interactions and user satisfaction scores
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