Seniority
Manager
Department
Operations
Location
United States
Industry
Retail
Company size
145K
Contact information
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a•••••••@thekrogerco.com
Phone
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Background
About Alaa Oussi
Results-driven and meticulous Customer Service Leader with expertise in building and maintaining relationships with clients, developing strategies to drive customer acquisition and retention, and managing employees to improve performance and reduce turnover. Proven accomplishments in maintaining a 100% customer satisfaction rating, leading the team to overachieve assigned targets, and steering consistent revenue growth. Bring forth strong communication skills in 3 languages, problem-solving abilities, proven leadership experience, and collaborative skills to build harmonious working relationships with cross-functional teams. What I Bring to the Table: Core Competencies: Demonstrated expertise in Customer Service, Operational Management, Account Management, Store Management, Proofreading & Editing, Performance Management, and Compliance Management Technical Expertise: Proficient in Zendesk, Tableau, PlayVox, Jira, Asana, CMS, ADA, PowerBI, Microsoft Office Suite, and Adobe Photoshop. Leadership & Collaboration: Proven success in leading cross-functional teams, conducting training sessions, and aligning diverse teams around shared objectives.
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