Alain T.

Background

About Alain T.

As an accomplished IT executive with over 15 years of experience, Alain have a proven track record of managing complex enterprise applications, infrastructure, engineering, and global support. Throughout his career, he has successfully led cross-functional teams to deliver high-quality technology solutions that meet business objectives.His expertise spans across various industries, including healthcare, finance, and High-Tech, and he has worked with Fortune 500 companies as well as startups. He is well-versed in project management methodologies and has experience with agile, waterfall, and hybrid approaches.Alain possesses strong technical skills in areas such as SaaS Management, Infrastructure, Network, and database management. He is also adept at managing vendor relationships and negotiating contracts, ensuring optimal service delivery, and cost savings.In addition to his technical expertise, he is an effective communicator and collaborator, able to work with stakeholders across all levels of an organization. He is passionate about driving innovation and continuous improvement, and he is committed to delivering exceptional results for his team and the company.Certification and technology skills:• ITIL v3 Foundation Certified• ITIL Intermediate Service Operation Certified• ISO/IEC foundation for Service Management Certified• Lean Six Sigma green belt and Design new service certified• COBIT 5• Scrum Master Certified • ServiceNow system administrator certified• ServiceNow Implementation: Incident, Service Catalog, ess, CMDB, Change• Amazon Web Services Sys Ops admin training• VMware solution: vSphere, Horizon View, vCloud air• Microsoft: MS Office, SCCM, Exchange, Windows Servers, Windows 7• Backup solution• SOX, HIPPA, FEDRAMP“The secret of success lies not in doing your own work, but in recognizing the right man to do it”. Andrew Carnegie."Success isn't about what accomplish in your life, it's about what you inspire others to do"