Alaina Ackley

Background

About Alaina Ackley

Highly accomplished professional with 16 years of experience working with state banks and credit unions; expert in fraud analysis and prevention, payment rules and regulations, end-to-end payment system management, and team development. Proven achievement delivering valuable insights, leading analytical projects, and advising on process improvements; approach challenge with innovation and ambition. Demonstrated excellence in developing fraud and risk strategies for specific and broader locales. Conceptualize a course of action for the company to approach fraud-related activities as well as complete end-to-end analysis that allows the firm to better identify the bad actors on the platform and improve the experience of good users. Stellar record of managing the ACH/payment ops team, payments CS resources, and payments onboarding team Identify process pain points and work with product and other teams/resources to define process improvements or product enhancements to drive automation. Intuitive leader influencing and engaging staff across the company, partnering with the product, technical, and analytics teams to establish goals and build strategic programs. Teach others about payments and trends within the industries and define key metrics and reports on financial performances with impeccable timing, accounting for all deadlines, timelines, and quality expectations. Tactful communicator with interpersonal strengths leveraged to drive team collaboration, liaise with internal and external stakeholders, promote transparency, and communicate complex concepts to non-financial audiences. Career Accomplishments: Prevented dispute write-offs by one-third year-over-year and improved member interaction. Led the design and implementation of fraud rules to reduce criminal activity while enhancing member experience; prevented $80K in fraudulent attempts in Q3 2021. Collaborated with senior executives and program managers to assess challenges, identify opportunities, mitigate risks, and advance financial initiatives for multiple programs with millions in annual revenue. Championed fraud prevention on debit cards, writing tailored fraud rules thus saving $100k in 2021; managed potential fraud across multiple payment channels and introduced a training program for debit card fraud.