Alan Berow

Background

About Alan Berow

abberow@live.com Customer-centric, process improvement fanatic accomplished at helping organizations deliver superior services and products faster and at a lower cost by merging the voices of the customer, the employee, and the business with successful industry practices. Delivered in many roles, including business process engineer, business process analyst, quality engineer, agile transformation team member, facilitator, auditor, appraiser, trainer, technical support manager, field service manager, consulting manager, lab manager, and design validation test manager. Success is achieved by getting close to customers, changing cultures, and creating a learning organization. Certifications: Certified Scrum Master | Lean Six Sigma Green Belt | LEADS level 4 • Voice of the Customer | Voice of the Employee | Voice of the Business • Process development, documentation, and improvement: Gemba walk | Genchi genbutsu | Continuous improvement (Kaizen)| Radical change (Kaikaku)| Root cause analysis | Retrospective | Inspect and adapt • Organizational transformation: Customer focus | Agile culture | Scrum project management • Risk management: Problem avoidance | Risk identification | Failure mode effects analysis (FMEA)| Risk mitigation • Metrics: Goal-Question-Metric | Metric development | Metric collection | Metric analysis | Data-based decision making | Net Promoter Score • The art of knowing what not to do • Conflict management • Facilitation | coaching | training • Audit and appraisal • ISO 9001 | TL | ISO 15504 | SPICE | A-SPICE | CMMI | SCAMPI • Electrostatic Discharge (ESD) Software: MS Office - Word, Excel, PowerPoint, Outlook | MS Visio | MS Project | Atlassian Wiki | Atlassian JIRA | Documentum | FreeMind Mind Map | Trello | FrameMaker | NotePad ++| OneNote Industries: Telecommunications | Information Technologies | Mapping | Location-based services | Able to adapt quickly to new industries Available to work remotely