Alan Chase
Senior Manager Technical Services at Nice
Based in Dunstable, United States
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Seniority
Manager
Department
Information Technology
Location
Dunstable
Industry
Software Development
Company size
14K
Contact information
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a•••••••@nice.com
Phone
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Background
About Alan Chase
I am a contact center operations leader with extensive experience in consulting, implementing, and supporting innovate technology to solve strategic contact center challenges. I have a demonstrated ability to execute programs supporting contact center modernization, workforce optimization, and customer experience improvements. Accomplishments include programs in cost reduction/elimination, improving customer experience and loyalty, developing new capabilities for the firm and our customers. Specialties: VOIP Integrated platforms (IVR, WFM, etc.) Omni-channel customer experience Analytics and measurement Consulting, Offshore program development and execution Business process improvement Vendor relationship management.
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