Alan Forbes

Background

About Alan Forbes

As an experienced IT professional with over 7 and a half years in the industry, I bring a diverse range of skills in knowledge management, service desk support, and cloud technologies. I have 3.5 years of experience as an IT Knowledge Manager, ensuring efficient knowledge sharing and IT operations, preceded by 4 years as a Service Desk Analyst, providing front-line support and solutions to end-users. Recently, I completed a one-year apprenticeship in Microsoft Azure computing, earning the QA Microsoft Azure Cloud Support Specialist SCQF 6 certification, which has equipped me with essential cloud skills and hands-on experience in Azure environments. Currently, I am pursuing a further 4-year apprenticeship in cloud computing, continuing to strengthen my expertise and stay ahead of industry trends. In addition to my IT career, I have over 6.5 years of experience in the hire industry, working with a wide range of equipment from small tools to scissor lifts and site generators. This role allowed me to develop a deep understanding of equipment management, maintenance, and logistics within the construction sector, adding valuable operational insights to my skillset. I also have hands-on experience as a Storeman in the construction industry, where I honed my skills in budgeting, office administration, phone etiquette, and customer service. My ability to streamline operations and deliver excellent customer satisfaction has been a cornerstone of my work. I hold a Higher National Diploma (HND) in Radio and Television Broadcasting and Production from Glenrothes College, which has equipped me with a strong foundation in media and communication. My unique blend of technical skills, operational management, and customer-focused approach makes me a versatile and well-rounded professional.