Alan Kent

Background

About Alan Kent

As a Support Engineer at JZ Flowers International LTD, I provide 1st and 2nd line remote and onsite support for around 250 employees in the UK and Ireland. I have 2.5+ years of experience in the IT Support sector, with a strong background in troubleshooting hardware and software issues, network administration, and user training. I am proficient in diagnosing and resolving technical issues promptly, minimizing downtime and maximizing operational efficiency. I have strong expertise in system installations, upgrades, and maintenance, as well as in Office 365, RDS server 2019, Windows 10, Mac OS, and Active Directory. I also have multiple certifications in Microsoft and Azure technologies, demonstrating my commitment to continuous learning and staying updated with the latest industry trends. I excel at communicating technical concepts to non-technical individuals and delivering exceptional customer support. I am passionate about improving the IT processes and systems of my organization and building strong relationships with my colleagues and clients.