Alan Lew
Critical Incident Engagement Lead (SAP Ariba) at Sap
Based in Puchong, Malaysia
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Seniority
Manager
Department
Other
Location
Puchong
Industry
Software Development
Company size
140K
Contact information
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a•••••••@sap.com
Phone
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Background
About Alan Lew
Energetic and results-driven IT professional with plenty of experience in the IT and Customer Support industry. Having supported multiple industries (IT, Pharma, Telco, O&G and Logistics), I'm fluent with the various ITSM/ITIL methodologies and processes for supporting Incident, Request, and Problem Management while having a clear understanding of assessing the customer’s needs, meeting quality standards for services, and evaluation of customer satisfaction. Always eager to learn and constantly on the lookout for self-improvements.
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