Alan MacArthur

Background

About Alan MacArthur

A dedicated, conscientious and professional individual with 30 years experience working for the Government of Northern Ireland. A qualified Technical Trainer in all things IT related. Qualified ITILv4 /Transition/Project/Service Delivery/Software Asset Manager. Assertive, articulate and well organised. A quick learner with strong interpersonal and good negotiation skills. A proven ability to communicate effectively with a diverse customer base. Eight years experience as a fully qualified Home Office approved IT trainer as well as an ECDL Trainer and examiner. Has three years experience as a Technical Trainer in a college for further and higher education. Spent ten years gaining extensive experience in IT related disciplines, mainly as a Sybase database administrator and as a systems administrator, with additional experience of first and second line IT supporting roles. Liaised with national suppliers designing and developing databases. Worked extensively in data migration and testing. This was followed in designing and developing training courses and producing relevant materials for training end users. Previous financial experience in the banking sector.