Alan Meng

Background

About Alan Meng

With over 17 years of global experience at the intersection of enterprise technology, consulting, and digital transformation, I bring a unique blend of strategic vision, hands-on solutioning, and stakeholder leadership. My work spans Fortune 500s and global enterprises, with a strong track record delivering complex CRM and AI-enabled programs at scale.At S&P Global, I served as Global Head of Salesforce Functional Architecture, reporting directly to the CTO. I led enterprise-wide CRM programs across multiple divisions, aligning technology strategy with Commercial, Service, and Marketing priorities. I partnered closely with global stakeholders, delivery teams, and consulting partners to ensure on-time, value-driven execution.At Zuora, I led the architecture and implementation of subscription monetization solutions for multi-billion-dollar customers. I also managed and mentored a team of solution architects to ensure delivery excellence across engagements.Earlier in my career, I spent several years at IBM GBS, PwC, and Perficient where I advised multinational clients on CRM strategy and led full lifecycle implementations—covering everything from requirements and design through configuration, testing, deployment, and global rollout. These experiences honed my ability to bridge business and technology at every stage of delivery.More recently, I’ve been working with the co-founders of GPTfy, a GenAI platform, helping shape the product roadmap, define industry applications of generative AI, and guide enterprise clients on their AI journey. My role spans customer success, AI use case development, and go-to-market strategy.Core Competencies:* GenAI Strategy & Enterprise Applications (GPTfy)* CRM Strategy & Full Lifecycle Delivery (Sales, Service, Marketing, CPQ)* Salesforce Multi-Cloud Architecture & Instance Consolidation* Subscription Billing & Monetization Platforms (Zuora)* Global Program Management & Governance* Executive Stakeholder Engagement & Advisory* SaaS & CX Technologies (Salesforce, Oracle, Siebel, RightNow)* Customer Success, Product Roadmapping, and AI EnablementI thrive at the intersection of strategy, delivery, and innovation—whether aligning global stakeholders, architecting scalable systems, or helping organizations extract business value from emerging technologies.Fluent in English, Mandarin Chinese, and Spanish.