Alan Miller

Background

About Alan Miller

System Support Analyst, 2004 to 2012 Provided assistance to the GL System Administrator in order to verify that processes work correctly for the timely, efficient and effective flow of data from the accounts receivable, accounts payable, payroll and purchasing modules, into the general ledgers of 12 healthcare organizations (hospitals, rehabilitation, lab system, medical research, home care, hospice, physician practices and behavioral health). Maintained chart of accounts, department listing, and validation rules. Assisted in setting up chartfields, trees, allocations, combo edits, closings, and consolidations. Collaborated with the IT department during various PeopleSoft (Oracle) software testing and upgrades. Participated in the implementation of third party applications. SELECTED ACCOMPLISHMENTS: Developed SQL queries for customers in satellite offices. Ran daily SQL queries to verify the integrity of patient billing data from five hospital billing systems. Developed SQL queries that verified accurate and available data for payroll of employees. Communicated functional and operational changes to Oracle/PeopleSoft software that improved capabilities of end-users following software upgrades. Developed test scripts. Performed User Acceptance Testing on system changes (i.e. patches and upgrades). Coordinated with other system owners to resolve data issues. Developed and maintained precise and complete technical documentation for end-user training and support. Assisted with planning, development, coordination and participation of user training. Designed, created, and facilitated distribution of accurate reports in a timely fashion Reviewed and suggested process improvements. Provided impeccable and timely customer service to satellite office personnel.