Alan Orman

Background

About Alan Orman

Professional Quality Engineer with extensive experience in automotive industry quality and warranty engineer, with high level of education and strong analytical skills. Strong attention to details, strong critical thinking and problem-solving skills. Excellent cross-functional communication and leadership skills, strong ethics, along with great interpersonal and math skills. Proven experience of providing senior leadership level reports via KPI, Fishbone and Waterfall analysis. Extensive supplier quality and warranty recovery negotiations, along with data analysis, technical skills in the area of power supply components, connectivity and connected vehicles, Bluetooth technology, audio system, safety and security modules, telematics modems, antennas and vehicle-mobile app interface. Strong experience working as a liaison between production, operational quality, engineering, customer service, and customer warranty outcomes. In addition, I have a proven record of providing mentoring, leadership and management skills to my peers, co-workers and direct reports. Developer of JIRA process and procedures between automotive OEM and Suppliers. Project developer and project manager of warranty parts analysis processes, data analysis, root-cause analysis and corrective actions, globally. Extensive experience in understanding and working with FMEA, 5D, 8D and 14D documentation. Manager of roadmap improvement activities, along with authoring multiple dealer service procedures, dealer communications and service manual and recalls. Strong level of knowledge of GWC, GSAR, Covisint and other Warranty related OEM dashboards, along with strong knowledge of Microsoft Excel, PowerPoint, Notebook, Access, and other Microsoft systems used to obtain data analysis and senior leadership presentations support