Alan Rainge

Background

About Alan Rainge

I provide expert level responses to enterprise escalated issues / questions / concerns supporting day to day activities. My goal is to help an organizations grow with digital transformation and elevate the user experience in the adoption of existing and new technology within the company. I pride myself on project execution and delivery with high customer service result scores. A few of my accomplishments include: Established and managed a specialized “White Glove” 24/7 IT Service Desk for C-Suite executives, exceeding performance metrics with a 15-minute response and 30-minute issue resolution time.Lifted Coca-Cola's benchmark customer response rate from 95% to 100% and client issue resolution from 90% to 99%.Realized an estimated cost savings of $300K through the strategic transition of 26 Cisco conference rooms to Microsoft Teams Rooms.Sustained a 98%+ customer service excellence score while boosting productivity by 17% YoY. Elevated first-call resolution from 72% to 86%, driving enhanced customer satisfaction and operational efficiency.Successfully led seamless mobile migration of 1500+ mobile devices from Airwatch to Microsoft Intune, rolling out Outlook, Teams, and OneDrive with minimal business disruption. Feel free to reach out and connect if you’re looking for someone to engage your IT teams and maximize their productivity and efficiency. Let’s make something amazing happen! I am interested in discussing roles as a Senior IT Manager, Digital Transformation, Director of IT, IT Strategy & Operations Lead.