Alan Rocker
Director of Customer Success at Mode Mobile
Based in United States
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Seniority
Director
Department
Customer/Client Service
Location
United States
Industry
Software Development
Company size
108
Contact information
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a•••••••@modemobile.com
Phone
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Background
About Alan Rocker
I lead Customer Support, Customer Success, and Community at Mode Mobile — a B2C portfolio with 490M+ users across 170+ countries. My approach: treat the full post-sales experience as one connected system, not three separate functions. Support surfaces what's broken. Success surfaces what customers are trying to do. Community surfaces what they tell each other. Wire those signals together and the whole org gets sharper — faster resolutions, better retention, a tighter product feedback loop. Day to day, I'm focused on building the operating cadences, metrics, and team structure to run all of this as one function — and developing the managers and ICs who'll carry it forward. Open to connecting with anyone working on post-sales leadership, multi-product CX, or community-led growth.
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