Alan Shamoon
IT Technician at Soft Egg
Based in Bracknell, United Kingdom
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Seniority
Staff
Department
Information Technology
Location
Bracknell
Industry
IT Services and IT Consulting
Company size
31
Contact information
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a•••••••@softegg.co.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About Alan Shamoon
Experienced Technical Service Desk Analyst with 4+ years' expertise supporting a global humanitarian organization of employees and volunteers. Proficient in resolving 20 tickets daily, achieving a 95% rating. Well-versed in Windows 10/11 OS, Microsoft Server 2012, Microsoft Office 365, Azure Active Directory, AI, and cloud technologies. Notable achievements include efficient onboarding for accounts in 8 months, successful VMware rollout for a major organization, and creation of 20+ IT knowledge base articles used by 30+ team members. Eager to leverage technical skills for streamlined operations, enhanced user experiences, and pursue aspirations in AI and Cloud technologies.
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