Alan Viera

Background

About Alan Viera

About me: As a seasoned Service Director with over 12 years of experience in the automotive industry, I'm passionate about delivering exceptional customer experiences that drive loyalty and retention. With a proven track record of success in managing service operations for top brands like Acura, Ford, Nissan, Honda, and Mercedes Benz, I excel in: Shop management & optimization Customer service management & excellence Employee development & empowerment My mission is to innovate and improve service processes, fostering a culture of creativity, problem-solving, and ownership among my team. But what drives me most is preparing employees for the future and leaving a lasting legacy. I believe that investing in people and helping them grow is the key to success, not just for individuals, but for the entire organization. I'm proud to lead a team that has achieved numerous accolades, including: Acura Precision Team Award (2023, 2024)- the highest honor for Acura dealerships Fixed First Right Award (2022, 2023, 2024)- recognizing exceptional service quality Acura Client Satisfaction Award (2022, 2023, 2024)- honoring outstanding customer satisfaction Tampa Bay Best Places to Work (2021, 2022, 2023, 2024)- acknowledging our commitment to employee satisfaction Reputation's Automotive Leader Award (2024-2025)- ranking us among the top 152 dealerships nationwide When I'm not leading the service team at CROWN Acura, you can find me strumming my guitar as lead guitarist for Top40 cover band in the Tampa area Life Of The Party Florida Let's connect! I'm always looking to expand my network and collaborate with like-minded professionals in the automotive industry Feel free to reach out and let's start a conversation!