Alana Lenore

Background

About Alana Lenore

As a solutions-focused and empathetic account manager and customer success advocate, my experience includes more than 10 years of leadership in client services across diverse industries. I help clients drive outcomes and companies align product and service delivery, development, and priorities with customer needs, which impacts client retention and business growth. Additionally, I develop and shape products and business models to drive recurring revenue and identify and execute process, system, and product improvements. Working cross-functionally across all levels of organizations to deliver results, I hold the big-picture vision while managing the details. Leveraging my interpersonal and communication skills, I build high-performing teams and strategic partnerships, resolve issues, and handle challenging customers, including C-level executives. Driven to optimize the customer experience, my personal performance, and the company’s success, I have repeatedly been recruited and promoted into positions with increasing oversight. My Leadership Style - As a leader, I nurture and leverage the individual skillsets of my team to benefit them and the business. My ability to perceive and understand the needs and experience of people allows me to connect, support, and advocate for others, and I continually work for the greatest benefit of all stakeholders. I am dedicated to producing optimal performance in every role and care about the impact of my words, actions, and influence.