Alba Polo

Background

About Alba Polo

Have you ever felt helpless when you wanted to stand up for yourself and didn't know how to do it, without endangering the quality of the relationship? How often do you avoid addressing minor or major issues out of fear of deteriorating the relationship? To be able to communicate in challenging situations emotional intelligence is essential - as well as the ability to put it at work in words. As a psychologist and psychoanalyst, my only working tool is language - and specifically improvisation with language at the decisive moment. In delicate, sensitive and conflictual situations, one thing is certain: it's not what you say, but how you say it that determines the outcome of a conversation, a negotiation, a crisis meeting. The way you respond to the other person, the way you listen and the way you make clear what you hear, determines whether our business and private relationships strengthen or whether conflicts escalate and relationships break down. Thanks to my many years of experience with young people and adults, with leaders and teams, as well as my experience in conversational research, I have a broad range of communication techniques as well as a refined sense of what it takes in delicate conversations to find the right rank so that employee talks, team conflicts, negotiations can be resolved fruitfully for all parties involved. I am happy to share my experience and knowledge in workshops, trainings, consultations and coaching sessions, so that business and private relationships can be strengthened in difficult situations and we can all enrich each other's lives.