Alberto Hernandez

Background

About Alberto Hernandez

I’m a Customer Service Manager with 14+ years of experience leading teams, fixing broken processes, and making customer service simple and effective. I’ve built my career on finding ways to cut wait times, streamline workflows, and create better experiences for both customers and employees. Right now, I manage Referral Management at ABC Home Medical, where I focus on keeping patient care moving smoothly, improving communication with providers, and making sure our operations run as efficiently as possible. I use data and feedback to see where we can improve, but I also believe the real difference comes from building and supporting strong teams. I’m proud of being able to: Build and motivate high-performing teams. Create processes that remove friction for patients, payers, and staff. Use metrics and dashboards to track performance and celebrate wins. Lead effectively in both English and Spanish. At the end of the day, I care about more than just solving problems. I want to build trust, create lasting relationships, and deliver the kind of service that people remember.