Alberto Rubio Edo

Background

About Alberto Rubio Edo

I am a telecommunications professional with 7 years of experience in the VoIP industry. Currently, I work in a technical role where I assist both customers and Technical Support Engineers in diagnosing, troubleshooting, and analyzing issues in-depth. My focus is on optimizing technical processes, supporting my team through documentation, tickets, training, and workshops, and fostering continuous improvement within workflows. Throughout my career, I have worked closely with key teams, such as the NOC (Network Operations Center) and Service Delivery, while maintaining constant communication with the Sales team to understand customer demands and provide the necessary technical support. I am an ambitious individual, always looking to learn, improve, and push my own limits. I consider myself to be a hardworking person and strive to contribute to a positive and collaborative work environment in everything I do. My goal is to continue growing both professionally and personally, and always be ready to face new challenges.