Aldrin Pazon
Technology Consultant at Dxc Technology
Based in Manila, Philippines
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Seniority
Staff
Department
Information Technology
Location
Manila
Industry
IT Services and IT Consulting
Company size
91K
Contact information
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a•••••••@dxc.com
Phone
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Background
About Aldrin Pazon
Being a Servicedesk is responsible for providing quality first level technical support to a defined group of BSC clients, ensuring and maintaining excellent customer service. The positions is also responsible for answering inbound calls or communicate electronically with customers to assist them in their inquiries, assume ownership for coordination, investigation and documentation of customer issues, and develop and maintain expert knowledge of incident tracking system, central support knowledge base, and service desk processes and procedures. Technical Skill-Repair computers both Desktop and Laptop with damage or dysfunctions-Install or download computer applications -Do basic network maintenance and troubleshooting -Check and repair computer connections -Communicate with clients about the computer condition -Advise proper care of computer and the best computer programs and brand.
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