Aleem Khalid

Background

About Aleem Khalid

Business processes Re-engineering & process improvement specialist. Certified Lean & Six Sigma Black Belt. Certified Agile Scrum Master. Experience gained across a wide range of industry group including Telecommunication, Broadcast, Optical Fibre, Broad Band, Manufacturing, Gaming, Education, Services, Medical Devices, Finance & Banking. Significant dollar savings demonstrated as a result of interventions to improve service, productivity and quality. Demonstrated track record in improving customer satisfaction. Examples include: a process transformation program to reduce Risks and improve Quality & Business processes completed in a major Telco where over $ 100 m saved over a period of two years. Recent initiatives introduced into a big 4 bank resulted in reduced cost to income ratio considerably and failure reduction rate by 30%. Successfully Developed and deployed Risk Management program based on AS/NZS 4360:2004 and ISO in world’s largest Optical Fibre Company and improved its business objectives, KPIs & ROI. Trained 37+ staff in internal Audits ISO9001:2008. Successfully completed Certification audits of Quality, Safety, Environment and IT systems using ISO standards ISO9001:2008 QMS, ISO14001 EMS, AS/NS 4801 OHS and ISO27001 ISMS Trained 100 + Agile Scrum Masters in Fujitsu. Also trained Six Sigma YB and Lean Six Sigma GB i50 + in Defence and Fujitsu Australia and New Zealand Specialties: Six Sigma & Lean expert (Black Belt) Process Excellence methodologies Service Excellence & Customer Care Coaching and Facilitation ISO9001QMS,14k EMS & 4801 OHS TL CMMi and ITIL IP & Knowledge Management Business Risks Management Business process analysis and improvement. Diagnostic and problem solving Customer & Stakeholder Relationship Management Strategy development and deployment Change management Negotiation & Influence