Alejandro Borges
Customer Happiness Manager at Reedsy
Based in Quetzaltenango, Guatemala
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Seniority
Manager
Department
Customer/Client Service
Location
Quetzaltenango
Industry
Book and Periodical Publishing
Company size
506
Contact information
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a•••••••@reedsy.com
Phone
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Background
About Alejandro Borges
I have accumulated 14 years of Contact Center experience in a wide array of positions. This has allowed me to acquire valuable knowledge of the BPO business from very different standpoints: The agent in the trenches, taking calls The Supervisor leading a team The Support Department, striving to add value The Manager, looking to improve and grow an account. I have taken part of two important ramp-ups during my experience, assembled the first WFM team we had in our site and set the standards for future WFM team members to adhere to. I'm currently managing a team of customer support specialists for a relatively small project, due to this fact, all the data analysis, reporting, and KPI presentation depend on me, leveraging my expertise to also aid my fellow Team Leads with this task.
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