Alejandro Chaves

Training Team Lead at Accenture

Based in Escazú, Costa Rica

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Seniority

Manager

Department

Human Resources

Location

Escazú

Industry

Business Consulting and Services

Company size

656K

Contact information

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Email

1 credit

a•••••••@accenture.com

Phone

5 credits

+506 ••• •••• ••••

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Background

About Alejandro Chaves

I have a lot of experience in work environments that involve inbound and outbound phone interaction, and e-mail-based customer service, whether they are end users or business to business. I’m a very outgoing person; this makes me adaptable and a good team player. I’m always looking for new learning opportunities and stepping out of my comfort zone. I have experience in training, QA, overall monitoring and coaching. I have managed teams of over 20 people, with objectives such as high customer satisfaction, production quality, team knowledge growth and task delegation; we can add to this the everyday administrative responsibilities such as schedules, vacations, sick leaves and such I have handled accounts for personalized support for high revenue customers.

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