Alejandro Mora

Background

About Alejandro Mora

As a Senior COE Specialist II at Uber, I deliver exceptional customer support and effective resolutions to Uber employees, executive leadership, and influential community stakeholders. I manage and oversee complex, urgent, and sensitive support processes, ensuring timely and effective outcomes. I also mitigate potential legal and media risks by providing seamless assistance to users whose experiences may influence Uber’s public image. I have a strong background in customer operations, having worked as a Customer Operations and II at Uber Freight. In these roles, I oversaw carrier shipments in pre-pickup status via ZenDesk, spearheaded a pilot program to strengthen carrier relationships, and monitored and enforced carrier adherence to real-time tracking protocols. I also collaborated strategically with cross-functional teams to optimize carrier management workflows, driving improvements in service delivery and operational processes. I am passionate about building trust-based relationships with key business partners across various departments and fostering a culture of excellence and innovation.