Alejandro Novoa

Background

About Alejandro Novoa

As a graduate of York University with an Honours Bachelor’s Degree in Urban Studies, I am deeply passionate about transportation, community development, and land-use planning. My academic background includes extensive training in research, data analysis, writing, and analytical reasoning, equipping me with the critical thinking and problem-solving skills needed to address complex urban issues and craft innovative solutions.My professional experience spans diverse roles in customer service, procurement, and team leadership. As a Support Advisor at Shopify, I provided exceptional customer service and business coaching to merchants, achieving a 95% merchant satisfaction rate. I adeptly resolved technical issues, documented follow-ups, and collaborated with stakeholders to foster merchant success on the platform.At the Toronto Transit Commission (TTC), I served as a Procurement Analyst in the Rail Division, where I implemented cost-saving initiatives that reduced procurement expenses by 65%. I managed vendor coordination, ensured compliance with procurement policies, and supported team operations with meticulous attention to detail.Previously, as a Team Trainer at Whole Foods Market, I led the training and development of team members, focusing on food safety, sanitation, and product knowledge. My role fostered a collaborative and customer-focused culture while improving team efficiency and product standards.I am bilingual in English and Spanish, which allows me to connect effectively with diverse teams and clients. My skills in customer service, vendor management, and data analysis, paired with my enthusiasm for sustainable urban development, make me a dynamic professional eager to contribute to meaningful projects that improve communities.