Alen James
Customer Experience Specialist at Kaplan
Based in Bengaluru, India
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Seniority
Staff
Department
Customer/Client Service
Location
Bengaluru
Industry
Education Administration Programs
Company size
11K
Contact information
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a•••••••@kaplan.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Alen James
For over 5 years, I’ve specialized in turning high-stakes friction into seamless student journeys. Currently at Kaplan, I navigate the regulatory and academic complexities of Real Estate Education, CFA, CAIA, FRM, Sustainable Investing, Financial Modeling, and Securities programs across 28 countries.When global learners hit a wall, I’m the one who clears the path. The Track Record:Performance: Recognized as a Top Performer (Star Award: Q1 & Q2 2024, Q4 2025).Tech Stack: Genesys Cloud, Salesforce, OPS3, LMS.Scope: International CX strategy & multi-country support.What’s Next: I’m currently bridging the gap between human-centric CX and technical scalability by deepening my expertise in AI Engineering and Project Management.Complexity is the enemy; I’m the antidote. Let’s talk about the future of CX.
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