Alena Thomas
Senior Customer Success Manager at Modulr
Based in Woking, United Kingdom
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Seniority
Manager
Department
Customer/Client Service
Location
Woking
Industry
Financial Services
Company size
460
Contact information
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a•••••••@modulrfinance.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Alena Thomas
Customer Success professional with 12 years experience in Payments technology, E-commerce and Fintech industry. Expert in relationship management and operations. Obsessed about solving my clients' problems, advocating on their behalf and growing revenue. Managed strategic complex accounts with ARR $5-50M. Experienced at: Payment Processing technology APIs Card Issuing Faster payments SEPA BACS CHAPS Fraud detection and prevention Regulatory compliance in the UK and EU Merchant as a service SalesforceKey Skills: Relationship building Delivering customer ROI Cross-sell and upsell Customer satisfaction Working across multiple disciplines Good communicator with C-suite and cross-function Track record in driving customer adoption and retention Customer migration Trusted advisor Service escalations resolution In-person presentations, QBRs and reviews
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