Alex Berlin

Background

About Alex Berlin

I'm a senior operations and customer experience leader with over a decade of success scaling high performance teams, high-touch service programs, and revenue-impacting systems across industries like tech, logistics, luxury auto, and entertainment. At Amazon, I led multimillion dollar fulfillment operations, improved throughput, and partnered with product and engineering teams to pilot tools that improved customer experience at scale. At Apple, I led remote support teams and served as the go-to for entertainment industry clients using pro software in film and music production. At Enterprise, I was the point of contact for NCAA teams, national events, and the world’s largest gem show, delivering elite transportation experiences in high-pressure, VIP environments. My edge: I combine process discipline (Lean Six Sigma), customer obsession, and cross-functional agility to deliver consistent results, whether leading teams or managing discreet, high-value client interactions. I’m now looking to bring that same energy to a growth-focused company where experience is everything.