Alex Cropper

Background

About Alex Cropper

Experienced in card technology, vast knowledge of smart chip encoding and programming. Card embossing, Braille embossing, magstripe encoding, assisting with customer data at testing and proofing stages and building/amending databases for customers. Also vast experience with thermal printing, 4 colour photo printing, desktop printers, scratch paneling, hologram foiling, data handling and input. I’m also fully trained and have excellent knowledge of Matica, Kirk Rudy, Logica and Evolis machinery. To summarise, anything you can do to a plastic card, I have done. • Account Management – Experienced with managing accounts for some of the companies top customers. Fulfilling and understanding customers needs, making sure deadlines are reached. Problem solving with customers, detailed knowledge and experience within this industry and the products on hand. Working to deadlines, dealing with numerous customers at once. This demonstrates a high attention to detail, time management skills and multitasking. Making customers feel important, building up strong relationships and networking within the industry. • Customer Success – Making sure every customer has a smooth experience with the company, drawing upon my experience and personal growth over time within the business. Having experience and knowledge at all levels of the business helps deliver a clear and concise understanding of what the customer needs and spotting problematic issues at an early stage, educating customers going forward so they are more confident in placing orders and understanding their needs and the ins and outs of how they work. • Promoting products – Again, drawing upon my knowledge of the industry this is somewhat seamless when talking to customers about products and offering up other alternatives and informing them of things they didn’t deem essential but have since found them highly effective for their business.