Alex Ferrer
Senior Manager, Professional Services at Medallia
Based in Baltimore, United States
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Seniority
Manager
Department
General Business & Management
Location
Baltimore
Industry
Software Development
Company size
2K
Contact information
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a•••••••@medallia.com
Phone
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Background
About Alex Ferrer
Results-oriented Customer Experience leader with a focus on generating insights from free-form data and a proven record of driving revenue growth and operational excellence. As the Text Analytics (TA) and Social Servicing Lead for the North America region at Medallia I oversee a portfolio of 250+ accounts and lead a team of 11 FTE. I am skilled in developing and executing initiatives to drive insights to action from customer and associate feedback. I collaborate with the product team to enhance the TA, social, and action intelligence products and features, providing feedback and requirements based on the needs and challenges of our clients. I also develop internal & external facing best practices and trainings. My mission is to empower organizations to listen and engage with their customers and employees through data-driven insights.
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