Alex Jacob

Background

About Alex Jacob

I’m a partnership management and customer success leader, having built a career for myself in the hospitality sector before making a pivot into tech. What I currently do… Until recently, I was Partnerships and Customer Success Manager at AKKO (insuretech company) and oversaw product positioning strategy, onboarding, and partner relationships with hundreds of companies across the United States. Some of the things I’m proud of from my time at AKKO include: Developing and implementing partner strategy that grew company to over 500 partners Mentoring and empowering a team of customer success reps Streamlining the partner onboarding process and partner portal What I previously did… Prior to this role, I was customer success representative at AKKO and also at createdbyRED prior to that. At both of these positions, I held responsibilities including: Onboarding and supporting B2C customers Supporting B2B partners with issues such as integration and training What I’m good at… Business is ultimately all about people, and I owe a lot of my success to my ability to establish authentic relationships with people. Whether its regularly updating partners, remembering important customer details, or just being generally accessible, I try to put customer and partner needs first. What drives me… I’ve always valued exceptional customer service. Whether it was during vacations with the family or even when ordering a coffee at a local coffee shop, great service always stood out to me and set the establishment a cut above the rest. I’m currently looking for my next opportunity… I’m currently looking to take the next step in my career. If you have a challenge that you think I can help with, shoot me a message on LinkedIn or email me at alexanderjjacob91@gmail.com. I’d be great for leadership roles in partner management, customer success, or sales.