Alex L.

Background

About Alex L.

Emotionally intelligent, service-oriented and results-driven leader seeking to apply my skills in strategic communications, relationship building and operations management to empower diverse staff, achieve business goals, strengthen company partnerships and increase market penetration. Having 15+ years’ experience directing client & company communications, marketing & sales enablement, and internal/external projects, I have developed a forward-thinking, progressive mindset invaluable to any executive team! By applying a blend of service, business and technical aptitudes that have been proven to successfully guide multi-unit teams to succeed, I forge innovative solutions, content, and SOPs that promote business continuity for key company & partner stakeholders alike. I am fluent in using traditional & digital communications to influence new development opportunities, while also promoting core best practices that boost community outreach, collaboration and teamwork, and novel, industry-specific marketing/sales solutions for various clients. Promoted to roles of increasing accountability for exceeding leadership KPI milestones, I am prepared to own project lifecycles that direct CX, marketing, branding, messaging, and operational policies & procedures. Highlights Commitment to diversity & inclusion, bolstering consensus-building while concurrently reducing costs, process complexity, and functional roadblocks. Expertise in service quality assurance and cost-centric communications/marketing across dynamic environments; ability to work both on-site and remotely using many software/IT tools to manage essential teams. A self-starter with strong written, verbal, and interpersonal communication skills; serve as a strategic leader and engage with key stakeholders to improve contractual, operational, & reputational success. Key Attributes Customer Experience Management Project Management Pipeline Development & Service Sales Operations & Logistics Building Emotionally Intelligent & Diverse Teams Training, Development & Coaching Collaboration & Consensus Building Content Development / Copywriting Marketing Collateral Design Graphic Design / Photoshop / Digital Photography Microsoft Office Suite & Google Workspace HubSpot Inbound Marketing Software Certified Systems & Software Adoption Integrated Marketing Social Media Management