Alex Monaghan

Background

About Alex Monaghan

Over 30 years' experience in AI, CX, speech and communications technology, payments and data security, testing and monitoring, chatbots and voicebots for enterprise customers spending seven-figure sums Deep understanding of Artificial Intelligence, drive to improve Customer Experience and indeed Employee Experience, years of customer-facing roles working in French and German languages Focused on understanding and solving problems, my experience covers private and public sectors, academia, and industries from banking to software. Being able to help a wide range of clients requires an awareness of technology and consumer trends, such as multi-channel devices, customer power, social media and smart payment systems. I bring all this to bear in providing honest advice and best-in-breed solutions Specialisms: Customer experience, contact centre technologies, application design, self-serve solutions, multilingual systems, artificial intelligence, PCI DSS, GDPR, business models, language modelling, pragmatics, programming, project management, pre-sales, marketing, technical writing Life, liberty and the pursuit of happiness - traditional music, outdoor activities, sci-fi and sci-fact Any opinions expressed here are of course my own, unless I've been hacked, and they do not necessarily reflect the views of my employer.