Alex Pearson
Employer Engagement at Grŵp Colegau Nptc Group Of Colleges
Based in Newport, United Kingdom
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Seniority
Manager
Department
Education
Location
Newport
Industry
Education
Company size
423
Contact information
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a•••••••@nptcgroup.ac.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About Alex Pearson
Business Development: Managing and developing key accounts across Europe. Developed and implemented a successful business plan that increased resource effectiveness, improved prospecting activities and associated revenue. Also improved customer satisfaction and feedback. Project delivery: Working to tight deadlines, successfully delivered an extensive project setting up the IT and telecommunications infrastructure for a new call centre housing 600 staff. Communication skills and team management: Highly developed interpersonal verbal and written communication skills honed and enhanced in a variety of roles and contexts. Excellent team player and leader of teams of varying type and size. Customer focussed: Working closely with my service delivery team, through a process of change management, I introduced and monitored key performance indicators and targets that reduced response times, reduced turnaround times and increased customer satisfaction.
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