Alex Reed

Background

About Alex Reed

Aged Care Operations: Astute, strategic and influential aged care leader with over 13 years’ experience in not-for-profit organisations across the aged care sector. Forges strong customer-centric partnerships across complex environments and delivers operational plans that exceed business objectives. Engages in cross-business collaboration and clearly articulates legislative, customer care, service, and delivery requirements to ensure quality outcomes. Acts as a champion for change, leveraging data, technology, and evolving customer needs to transform operational service environments and operating models. Adapts easily to dynamic, highly regulated settings, leading teams to achieve their potential with strong organisational skills, balancing attention to detail with timely delivery. Skilled at analysing and translating data into effective operational processes that drive robust customer and commercial outcomes, with a strong grasp of frontline service realities and industry regulatory frameworks. Highly motivated, customer-focused, and able to translate strategic vision and compliance requirements into business initiatives that deliver strong operational and financial results. Financial Services: Experienced Programme Office Led, Project Coordinator / Manager and Change Manager across business transformation and large scale integration programs. Self-starter with a hands-on approach to the delivery of tough objectives to specific measures of quality under pressure and in dynamic environments. Sound knowledge of project lifecycle with excellent communication and stakeholder management skills exhibiting intuition and lateral thinking in data gathering, interpretation and reporting to executive audiences and across programmes and projects. Applies Change Management experience effectively and efficiently identifying and managing the compilation and dissemination of key messages of change assisting teams to seamlessly transition from project to business as usual activities in a timely fashion.