Alex Shaw

Background

About Alex Shaw

I have 20 years’ experience in Health Care & Health Insurance industries. I have extensive customer service experience, administrative skills, knowledge and passion to achieve outcomes. I have the following experience: • 10 years’ experience as a Customer Service Officer at Medibank Private • 10+ years’ experience as a Resident Care Aid/Nursing Assistant – in complex care facilities • Broad knowledge of hospital claims processing, data entry and contracting processes • Extensive experience in hospital claims auditing, editing and reassessments of both standard and complex reassessments • Skilled in the use of multiple claims payment systems for processing hospital claims including: iMed Production, iMed Now, R1, E5, Mainframe, Windows and Microsoft Office software. • Excellent verbal and written communication skills • Strong internal and external stakeholder engagement skills • Ability to train and coach others and undertake self-development I consider myself to be focused, motivated and reliable. I strive to get the job done with a high level of quality. I have developed strong communication and problem solving skills. I am a logical, organised and methodical person who enjoys working as part of a team as well as being able to work autonomously to achieve positive outcomes.