Alex Wilds
B2c Customer Experience Manager at Joma Jewellery & Katie Loxton
Based in Watford, United Kingdom
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Seniority
Manager
Department
Other
Location
Watford
Industry
Retail Apparel and Fashion
Company size
175
Contact information
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a•••••••@jomajewellery.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Alex Wilds
Customer Operations Team Manager - Support / coach / develop a team of up to 12 Customer Experience Agents - Analysing performance data and trends in order to drive improvements and ensure a high quality Customer experience - Working with global partners to implement and embed changes and new process - Day to day real time queue management and workforce management
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