Alexa Pollock
Customer Experience Design Lead at Northbridge Financial Corporation
Based in Canada
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Seniority
Manager
Department
Customer/Client Service
Location
Canada
Industry
Insurance
Company size
1.9K
Contact information
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a•••••••@nbfc.com
Phone
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Background
About Alexa Pollock
As a Service & Experience Designer, I blend creativity, empathy, and analytical thinking to help teams create seamless, customer-centered experiences. With a background in psychology and business, I’m passionate about understanding human behavior and designing with intention to meet real user needs. I specialize in strategic workshop facilitation, journey management, and customer research. Beyond my career and academic journey, I’m a warm, fun-loving person who finds joy in art, connection, and exploring both scenic landscapes and vibrant cities.
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