Seniority
Manager
Department
Operations
Location
Chicago
Industry
Banking
Company size
11K
Contact information
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a•••••••@bmo.com
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Background
About Alexander Chyle
WHO I AM I am obsessed with understanding customer needs to produce unparalleled customer and revenue results. WHAT I DO I have worked in various roles at Bank of America. As a relationship manager, I built business client relationships within the downtown Seattle market and ensured a customer-centric work culture. I was promoted to financial center operations manager where I led and coached 4 customer service reps to provide an excellent customer experience. I am currently a financial center manager, and I manage a 10-member team to meet and exceed revenue and customer goals. SELECTED ACCOMPLISHMENTS • Exceed quarterly revenue goals with 125% in 2022, 108-132% in 2021, 107-118% in 2020, 122-140% in 2019, and 110-136% in 2018. • Increase team’s sales effectiveness by 10-15%, add 100+ new clients biannually based on local partnerships and augment new account openings by 20% from student outreach. • Cross-functionally trained team to leverage digital solutions to address customer needs, reducing waiting lines by 20% annually. • Decreased transaction errors from 10% to 5% while consistently maintaining a 90%+ customer satisfaction score. • Brought an average of 32 new customers per quarter (2014-2016) and recognized in top 10% in region for customer satisfaction.
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