Seniority
Manager
Department
Customer/Client Service
Location
Sweden
Industry
Retail
Company size
338
Contact information
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a•••••••@jollyroom.se
Phone
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Background
About Alexander Nilsson
I work as a Team Leader at Jollyroom’s Customer Service, where I’m responsible for driving the development of our KPIs, following up on results, and supporting my colleagues in their personal growth. My role is largely about finding smarter ways of working, making daily operations easier for the team while creating an even better experience for our customers. In addition to my daily leadership responsibilities, I’m part of the company’s AI group and take part in projects focused on implementing various types of automation. This includes everything from removing manual tasks to developing solutions that help us work more efficiently across departments. I thrive when I can combine leadership with problem-solving and technology, and I’m always curious about how we can use data and new tools to improve both performance and the work environment.
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