Alexander Ogden
Call Team Manager - West at Culligan Quench
Based in Reinholds, United States
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Seniority
Other
Department
Other
Location
Reinholds
Industry
Retail Office Equipment
Company size
975
Contact information
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a•••••••@culliganquench.com
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Background
About Alexander Ogden
I graduated in May 2021 with an Associate's of Applied Science in Web Development and Design from Reading Area Community College. In August 2021, I started with Quench USA, Inc. on the Call Team as a Customer Service Specialist. Here, I took calls while maintaining a high level of customer satisfaction and high KPIs. In 2022, I was promoted to Customer Care Team Lead for the Call Team at Quench USA, Inc. In this position, I trained new hires, coached other representatives on proper processes, and created and suggested new processes to help the Customer Care department at Quench. In late 2022, I was promoted to Customer Care Call Team Supervisor - East. In this position, I learned back-end metric tracking with Power BI, learned and performed progressive disciplinary action plans, and assisted in the promotions of several agents into new roles. On December 9, 2024, I was promoted to Customer Care Call Team Manager - West for Quench.
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