Alexandra Giacobo

Background

About Alexandra Giacobo

Hi there — welcome to my LinkedIn profile :) I'm a Customer Support Specialist with strong communication skills, a global mindset, and a passion for helping people. My focus is on delivering clear, fast, and human support in both B2B and B2C environments. Throughout my career, I’ve supported clients across the US, Europe, Latin America, and Asia, helping companies reduce communication gaps, solve problems efficiently, and create long-term client satisfaction. I’m especially excited by how the right tools — like HubSpot, Slack, Skype, and CRM systems — can help us connect better and support faster. I’m motivated by clear results and strong relationships. Whether it's answering a ticket, helping to solve a technical issue, or making sure a client feels heard, I bring empathy, structure, and energy to every interaction. Career Highlights: Reduced client communication gaps by over 90% Contributed to a 50%+ increase in production performance in one semester Earned positive feedback from 20+ global clients Handle up to 30 tickets per day with an average response time under 1 hour Helped maintain high client retention through proactive support and follow-ups Able to understand and resolve most customer needs in just one ticket