Alexandre Delemarre

Background

About Alexandre Delemarre

Hello! I'm a dedicated professional with over 7 years in leadership and customer service management. Currently being the Manager of Cloud Support at Ingram Micro, I lead international teams across France, Spain, and the Philippines, continuously improving customer satisfaction metrics and fostering the growth of support agents in dynamic tech landscapes. In my previous role as the Head of Customer Service at Exquado, I excelled in optimizing processes, implementing key performance indicators, and crafting strategies to enhance customer loyalty. With extensive experience working abroad and in multicultural settings, I bring a unique global perspective to my leadership style. My time at Sutherland, managing multicultural teams in the Spotify Project, further honed my skills in talent acquisition, quality assurance, and project management. A driven individual who thrives in challenging environments, I am known for being open-minded, a quick learner, and adaptable to new surroundings. My education includes a Master's Degree in Intercultural Relations and International Cooperation, along with a Bachelor's Degree in Applied Foreign Languages. Proficient in French (mother tongue) and English (native level), my strong communication skills and global mindset set the foundation for successful cross-cultural collaboration.#CustomerService #CloudSupport #GlobalExperience #Leadership #ResultsDriven